1. Introduction
Welcome to Plan Out Trip ("we", "us", or "our"). We operate the travel booking platform at p.planouttrip.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our platform, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.
This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices) Rules, 2011 of India.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, email address, and phone number (when creating an account or submitting an enquiry)
- Address, city, state, country, and pincode (optional profile details)
- Messages and communication you send through our contact or enquiry forms
- Payment-related information (processed by third-party gateways — we do not store card details)
Information collected automatically:
- IP address, browser type, operating system, and device information
- Pages visited, time spent, referral URLs, and clickstream data
- Cookies and similar tracking technologies (see Section 5)
3. How We Use Your Data
We use the information collected to:
- Process your tour, hotel, cab, and activity enquiries and bookings
- Create and manage your user account
- Send booking confirmations, receipts, and relevant travel updates
- Respond to your enquiries and provide customer support
- Send promotional emails (you can opt out at any time)
- Improve our website, services, and user experience
- Detect and prevent fraudulent activity and security threats
- Comply with legal obligations under Indian law
4. Sharing Your Data
We do not sell your personal data. We may share it only in these circumstances:
- Service partners: Hotels, tour operators, cab vendors, and activity providers necessary to fulfil your booking
- Email service providers: We use Brevo (Sendinblue) to send transactional and marketing emails
- Analytics: Anonymised, aggregated data for internal analytics
- Legal requirements: When required by law, court order, or governmental authority in India
- Business transfer: In the event of a merger, acquisition, or sale of assets, with appropriate notice to you
5. Cookies
We use cookies to maintain your session, remember preferences, and analyse traffic. Types of cookies we use:
- Essential cookies: Required for login sessions (POT_SESSION) and security (CSRF tokens)
- Analytics cookies: Help us understand how visitors interact with the site
- Functional cookies: Remember your preferences across visits
You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
6. Data Security
We implement industry-standard security measures including:
- HTTPS/TLS encryption for all data in transit
- Bcrypt password hashing — passwords are never stored in plain text
- CSRF token protection on all forms
- Rate limiting on login and enquiry submissions
- Security event logging for suspicious activity
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use a strong, unique password for your account.
7. Your Rights
Under applicable Indian law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request corrections to inaccurate or incomplete data
- Deletion: Request deletion of your account and associated personal data
- Opt-out: Unsubscribe from marketing emails at any time via the link in any email
- Data portability: Request your data in a machine-readable format
To exercise these rights, contact us at info@planouttrip.com.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. We will delete or anonymise your data upon request, unless we are required to retain it for legal, tax, or regulatory purposes. Login attempt logs and security logs are retained for up to 12 months.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., partner hotels, tour operators). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or by a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: info@planouttrip.com
- Phone: +91-9593193635
- Address: Panjipara, Uttar Dinajpur, West Bengal, India